MGT 373 Managing Hospitality Organizations

The field of hospitality management addresses the business operations of running hotels, restaurants and other travel and tourism related businesses. This course, Managing Hospitality Organizations, operationally focuses on the importance of, and the management of, the hospitality service experience. This study of the creation and implementation of a superior service experience can be broken down into three general categories. First, the formulation of a service strategy; second, the hospitality service staff; and third, the hospitality service delivery experience. A basic premise of the course is that superior customer service can offer businesses, across the broad spectrum of the hospitality industry, a sustainable competitive advantage. Prerequisite: C or better in MGT 371 or permission of the instructor (3)